An extension of your team, our Managed Services experts deliver support aligned with your current priorities and strategy to drive lasting advantage.
Accelerate Growth with a trusted advisor
MCA Connect’s experienced Managed Services team works with you and your team to guide, enhance, and advance your business.
Solving Today’s Supply Chain Challenges
Modern supply chains face evolving challenges:
Modern systems require continuous maintenance and updates
Inefficient logistics and poor demand forecasting
Disconnected, outdated applications and data silos
Slow software adoption and lack of resources
Unfamiliarity with changing technology
MCA Connect doesn’t just react. We get ahead.
Proactive support:
Intelligent insights, ongoing optimization, and continuous improvement.
Dedicated Client Advantage Service Team (CAST):
Strategic oversight, regular business reviews, and centralized communication.
Structured onboarding:
From kickoff to steady-state support, we ensure a smooth transition and rapid stabilization.
“I don’t need a consulting group that just helps with specific tasks. I need a strategic partner that can help look at future projects, one that thinks about things differently and uses their experience and expertise to provide guidance and support. We finally have that with MCA Connect. I’m so excited to have a partner we can trust.”
Jamie Adamson, CIO, Alliance Steel
What You Get with MCA Connect Managed Services
MCA Connect delivers structured, scalable support across Microsoft Dynamics 365, Analytics, and legacy environments. Here’s what sets our support apart:
CAST Team Structure: A dedicated Client Advantage Service Team that knows your business and keeps communication centralized and strategic.
Service Level Agreements (SLAs): Clear expectations, fast response times, and accountability you can count on.
24×7 Support Offerings: Around-the-clock coverage to keep your operations moving — no matter the time zone or urgency.
Microsoft Premier Support: Direct escalation access to Microsoft’s top-tier support, ensuring faster resolution for complex issues.
Microsoft Expertise: Deep knowledge across Microsoft’s ecosystem as an award-winning partner dedicated to only the Microsoft platform,
Legacy AX to D365 Upgrades: Proven methodologies to modernize your systems without disrupting your business.
Support and Optimize
We go beyond break-fix, delivering proactive enhancements and continuous improvement for your Microsoft Dynamics 365 environment.
We help you:
Fine-tune configurations for evolving business needs
Optimize workflows to reduce manual steps and improve efficiency
Apply updates and new features without disrupting operations
Monitor performance and resolve issues before they impact users
Align system capabilities with strategic goals for measurable ROI
Specialized Support Services
We tailor support to your business needs, from niche functionality to strategic extensions. We support:
Extending Windows CE Field Service Internet of Things (IoT) Power Platform Copilot Project Extensions
Rescue and Recovery Custom Application Development Ad-Hoc Reporting Security Assessments Data & Archiving Assessments D365 Assessments
Upgrade with confidence and ease
Many companies struggle with unsupported legacy versions of Dynamics 365. Our Managed Services team offers a tailored upgrade process designed for your specific needs.
Lift and shift: This standard technical upgrade seamlessly migrates you to Dynamics 365, preserving existing customizations and data history.
Focused reimplementation:Ideal for companies seeking to address specific issues with processes or data, this approach retains your core functionalities while streamlining processes to leverage the full potential of Dynamics 365.
Full reimplementation: Our most comprehensive upgrade, this option involves a thorough evaluation of your current processes. We re-engineer as needed to ensure your transition to Dynamics 365 platform maximizes functionality across all areas.
Streamline regression testing
Keeping Dynamics 365 up-to-date with the latest features requires thorough regression testing, especially for businesses with multiple legal entities and custom processes. This is often a manual and time-consuming effort. MCA Connect can help automate regression testing in Dynamics 365, ensuring a smoother, more efficient process.
What’s included:
Assessment of current heavy-test items during version updates
Training on regression tool
Support for your testing needs
How it works
We don’t just flip the switch and walk away. MCA Connect’s onboarding process ensures readiness, environment stability, and realized value (from day one)
Onboarding planning and kickoff
Knowledge transfer and documentation
Environment stability and monitoring
Rapid issue resolution and continuous improvement
Why MCA Connect?
Your Partner in Transformation
“MCA Connect is part of the Magpul team. Their recommendations prove to be right, and they have built trust across our organization. We always get a quick response when we need help figuring out how to solve a problem. That’s why we continue to rely on MCA Connect year after year, with the same trusted team members providing outstanding support.”
January Clarke, IT Director
95% client satisfaction
20+ years of industry experience
30% average improvement in operational metrics
20+ years of industry experience
Award-winning Microsoft Partner
Large, specialized teams
Agile approach
Fully versed in the Microsoft ecosystem
READ SUCCESS STORIES
Customer Success
Here’s how we’ve helped businesses drive better outcomes with our proactive, strategic Managed Services support.
Magpul Unlocks Innovation with Modern Solutions and Support
See how Magpul modernized operations and reduced on-hand inventory by 20%.
